Library Services during COVID-19 Pandemic Crisis

Updated: March 23, 2020, 8:30 am

All library facilities are closed to visitors.

During this pandemic, University Libraries will continue to provide networked resources and services to the Mason community.  We will be expanding and enhancing these services wherever and whenever possible.

Digital Access

Our digital collections continue to be accessible and other digitally-enabled services will be delivered without interruption.  The following services that are particularly relevant to online learning are highlighted for our students, faculty and staff.

 For an overview of our services for online learning, see

    Virtual Reference (Online Research Help)

    • Expanded hours during the COVID-19 Pandemic
      • 10 am – 10 pm M-Th
      • 10 am – 4pm F-Sat
      • 12 pm – 6 pm Sun

    Instructional Services

    • Library instructors will contact faculty who have face-to-face instruction scheduled during the next few weeks.
    • If faculty need additional tutorials for a course, please contact Janna Mattson
    • Access our library tutorials at

    Research / Course Guides

    Remote Research Assistance

    Fair Use & Copyright Information

    the Mason OER Metafinder

    • Find open educational resources for your courses from across the internet:

    Course Materials

    • We know students require access to course materials, and library staff are working hard to deliver those electronically through E-Reserves at  Textbooks (TextSelect service) will be scanned in part or in whole upon request and sent to students. Other learning materials requested by faculty for courses will be scanned and posted in the course’s Blackboard site. Faculty and students are encouraged to contact for any questions about the Reserves process or access issues.
    • A number of publishers are temporarily loosening restrictions on subsets of content which we are tracking here:

    Scanning of Printed Texts

    • Subject to staff availability, we will scan journal articles, book chapters, microforms, etc., from the Libraries’ collection and send them electronically to students and faculty as requested.  Please log-in to ILLiad ( to place any requests for physical items, chapters, articles, and scans. This scanning service will also cover sections of materials currently held on course reserve. (For multimedia materials, see: )

    Interlibrary Loan & Document Delivery

    • Almost all of our inter-institutional partners have drastically limited their library operations/services, or have suspended their operations altogether (including the Washington Research Library Consortium inter-university delivery of books – CLS). Therefore, until further notice, we are not able to process and fulfill interlibrary loan requests for physical materials. Per borrowers’ direction, staff will request additional renewals from the lending institutions.  Faculty, students and staff are encouraged to contact the ILL/Document Delivery department at with questions or concerns.

    Due Dates / Fines / Fees

    • Due dates for borrowed library materials have been extended to the end of the Spring Semester (May 31, 2020).
    • All overdue fines (as of March 23, 2020) are suspended, including those for interlibrary loan materials.
    • Accounts questions should be directed to the Fenwick Library Information Desk at
    • For those unable to travel to campus prior to their items' due dates, items can be returned using the following mailing address

    Access Services
    Fenwick Library
    4400 University Drive, MSN 2FL
    Fairfax, VA 22030